Treetops Lottery Self Exclusion Policy
As part of the Treetops Lottery social responsibility policy, we offer the ability to self-exclude from gambling with us. If for any reason you want to have a break from gambling, you can request that we exclude you from all communications and exclude you from lottery draws for a minimum period of 6 months, during which time it will not be possible for the account(s) to be re-activated for any reason.
Self-exclusion is a formal process. After the initial exclusion period you can request to renew this for a further 6 months if you wish, by emailing lottery@treetopshospice.org.uk.
In order to reactivate your membership at the end of your exclusion period you will need to contact us, we will not contact you at the end of your exclusion period. If we do not hear from you, your Self-exclusion will remain in place for up to 7 years.
Throughout your exclusion period we will endeavour to refrain from sending you any marketing materials. We will also do our best to prevent you from opening a new membership.
There are two ways you can request self-exclusion from Treetops Lottery.
By post
You can request self-exclusion by downloading and printing the form. Alternatively, contact us to request a printed copy and return to FREEPOST TREETOPS and it'll reach us.
Online
Click the button below and complete the form to submit it online. Please note this is NOT a cancellation request. If you would like to cancel an existing membership please email us.
If you need to talk to someone or ask for advice about problem gambling there are organisations that can help
These programs may be useful in blocking access to gambling sites from your browser: BetFilter and Gamblock
Treetops Lottery is a member of The Hospice Lotteries Association and the Lotteries Council both of whom, on behalf of their members, make a financial contribution towards BeGambleAware, an organisation with the sole aim of fundraising to assist with problem gambling.
If you feel you need to talk to someone or ask for advice about problem gambling then further support can be found at www.begambleaware.org
Alternatively, GamCare is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. GamCare can be contacted on 0808 8020 133 (local rate from UK).
Treetops Lottery is the trading name of Treetops Funding Ltd and is licensed and regulated in Great Britain by the Gambling Commission under account number 5096.
Responsible person: Mrs R Lee-Jones. Promoter: Treetops Funding Ltd, Derby Road, Risley, Derbyshire, DE72 3SS. T: 0115 939 9339.
In the last financial year (2021-22), Treetops Lottery received £716,252 in income (ticket sales) with 59% donated to Treetops Hospice; 11% went into the prize fund, and 30% in administrative costs and recruitment.
If you or someone you know needs information or help with a gambling problem, please call us on 0115 939 9339 or you may wish to visit begambleaware.org
