Patient Stories

“Dad wanted to be in his own environment” Steve was the centre of family life for his daughters, Amy and Becky and his wife, Maria. When he was diagnosed with pancreatic cancer, the family were left trying to come to terms with what it meant and what lay ahead. Sadly, they were later told that Steve's condition was terminal. Steve's health deteriorated rapidly and just four weeks after his diagnosis, the family found themselves preparing to say goodbye. During those final days, our Hospice at Home nurses helped Steve remain where he wanted to be most: at home with the people he loved. Becky remembers hearing about Treetops through her dad’s care team. She said: “The care team mentioned Treetops because they knew he wanted to be at home. “Until the last week or so, we were coping and taking it in turns to stay with Dad, but towards the end we were quite exhausted. “When Treetops came, it was such a relief. Just having someone there who we knew could give him medication if he needed it and also to give us a bit of a break for a moment.” Steve and Maria had been married for almost 45 years. Together they raised twin daughters, Amy and Becky and built a close-knit family that remains incredibly close today. The sisters, who share a love of singing and amateur dramatics, describe their dad as “funny, young at heart, caring and thoughtful”. Becky said: “Dad would talk to anyone as if he knew them. I would always have to explain to people that no, he didn't actually know them, but he'd chat away as if they'd been friends for years.” He was also a devoted grandad who was determined to stay ‘down with the kids’. Whether it was trying out the latest gadgets, buying new cameras and bikes or even getting his own Nintendo Switch so he could play alongside his grandchildren – Bella, Harry, Grace and Archie. Steve embraced every opportunity to stay connected with them. Some of the grandchildren's happiest memories are of family trips to Blackpool with their grandad, filled with laughter, fun and special moments together. His family affectionately remember his quirky habits too. Amy laughed: “He was known as the human sat nav. He could remember every route and every turn in such detail. He'd text us long sets of directions and we'd say, 'Dad, we can't exactly read that while we're driving!'” As Steve became more unwell, his greatest concern remained his wife, Maria, who lives with rheumatoid arthritis and uses a wheelchair. Becky explained: “Right until the end, Dad was always worried about Mum. “He didn't want to be in hospital because he wanted to be with Mum and support her. He was very clear that he didn't want to die in hospital. He said ‘I want to be at home with Maria’.” Amy added: “It was also important for him to be in his own environment.” Determined to honour his wishes, Amy and Becky reorganised their work and family commitments so that Steve was never alone. Alongside them, Becky’s husband Ric played a vital role, helping to ensure Steve received the care, comfort and support he needed throughout his illness. In Steve's final nights, our Hospice at Home nurses stepped in to provide care and reassurance for the whole family. Amy said: “They offered us such important support and as experts, reassured us that we were doing things right in our own care for Dad.” Music remained a source of comfort until the very end. Amy and Becky spent time singing to their dad the day before he died, something that reflected the special bond they had always shared and how much he loved their singing. In the months following Steve's death, Becky and Amy accessed bereavement counselling through Treetops. They both found their counselling useful for opening up and setting some time aside for themselves. Amy, who worked with one of our counsellors, found the support particularly transformational. “I had a lot going on in my personal life as well as my bereavement, so it was a build-up of things,” she said. “My counsellor gave me some techniques for coping with my grief and helped me understand what to do when things felt overwhelming. “Quite often we'd walk around the grounds together during our session, which was lovely.” The sessions also encouraged Amy to reconnect with singing, something that had always been important to her wellbeing. “In my last session, we went out into the field at Treetops and sang together. We just sat and sang into nature, it was lovely. “One thing the counselling encouraged me to do was get back into my hobbies. Singing together helped me get my confidence back and since then I've done open mic nights and I'm also thinking about joining a choir.” Inspired by the support they received, Amy and Becky have looked for ways to give back to Treetops and have since volunteered their talents by singing at Treetops’ events. Amy says counselling also gave her the confidence to process her emotions and prioritise her own wellbeing. “I think my counselling made me a stronger person. It taught me that to support other people, I had to be in a good place myself. Self-care really helped.” Looking back, Amy and Becky say the support they received from Treetops helped them through some of the most difficult moments of their lives, both during Steve's final days and in the months that followed. Amy said: “Treetops didn't just support Dad, they supported all of us, and everyone should be able to access that kind of support. “The nurses gave us reassurance and the counselling afterwards helped us find ways to cope with our grief and move forward. We will always be grateful for that.”

Mark remembers when he and his family first learned Treetops could help. He said: “When we found out Treetops could come and care for dad, we thought it might be a case of nurses coming and just sitting with him for an hour here and there, but we quickly realised that it was far, far more than that. “I can’t describe the enormity of what Treetops does for the bigger picture – having them around gave our family the reassurance and breathing space we needed to focus on one another and on our own day-to-day responsibilities.” Terry was, in Mark’s words, a “true family man” and “the most amazing dad you could ever ask for”. Growing up, Mark’s friends would often tell him that if they could choose any dad, they would choose Terry. After being best man at his friend Clive’s wedding, Terry was described as “the man who typifies the term ‘best man’”. Terry spent over 20 years serving as a fireman at Ilkeston Fire Station. Mark later followed in his footsteps, becoming a fireman himself and eventually serving at the very same station before retiring, bringing their shared journey full circle. As Terry’s illness progressed, our nurses grew to become an extension of the Burnham family. Their familiar presence brought comfort to Terry, who often felt distressed and confused, and reassurance to those who loved him. Mark said: “The biggest compliment I can pay to Treetops is how naturally their visits became part of our lives. It wasn’t the nurse from Treetops anymore – it was Rachel, it was Jackie, it was Yvonne. We knew them all, and they became a part of our family rather than the external strangers we had imagined.” To meet Terry’s needs, our roaming nurses came over when his nighttime distress had become difficult for Mark, his mum, and his sister to manage alone. “What people don’t realise until they’ve lived through something like this is just how much care like Treetops’ can lift the whole family. “For us, it meant proper sleep at home, knowing mum was resting too and that dad was safe. It meant our families got a better version of us, because we weren’t running on empty or completely burnt out.” This support also allowed Terry’s wife of 60 years, Lyn, to step back from the role of full-time carer and simply be his wife again, giving them the chance to share meaningful time together. Mark explained: “When dad became poorly, mum fell into the habit of not going out at all. But when Treetops started coming, it gave her the chance to step out for a couple of hours. “It might not sound like much, but that time is invaluable if it gives someone a sense of normality and the freedom to do the things they need to, like getting the shopping in. “It also meant we could take her out for a couple of hours too, just for a change of scenery.” As Terry approached the end of his life, our nurses guided the family through each step, helping them understand what was normal and what to expect. Their presence meant Terry could remain at home, surrounded by the people he loved most. On the day he died, 18 September 2025, Terry was held by his family, with our Hospice at Home nurse, Rachel, holding both Terry’s and his wife Lyn’s hands. Mark said: “Dad was able to pass away with his close family around him, he saw his grandchildren the day he died, and we were all there with him. As a family man, I know it is exactly what he would have wanted.”

“Mum was really supportive of everything we did in life. She was always very proud of everything we achieved; but also drove us in setting the standards of what life should be.” Mark’s mum, Susan, was diagnosed with breast cancer in 2019. After surgery and chemotherapy, she was given the all-clear. “When her hair grew back, we thought life would get better and she’d be with us for a long time.” Sadly, during the Covid pandemic, her health declined. Mark recalls the first signs: a dull ache in her lower back, difficulty eating, and a burning sensation in her chest. She eventually received a terminal cancer diagnosis, alone. “I remember the day. It was 5 October, the day after my birthday.” Due to hospital visiting restrictions, Mark and his family chose to bring his mum home to care for her. For four-and-a-half weeks, they supported her day and night. At first, she was stable and could enjoy TV and conversation, but soon she began to deteriorate rapidly. Restless nights and increasing pain left the family overwhelmed. “We ended up calling the doctors, and saying we needed support at night, but we didn't know where to go. That's when we were sign posted to Treetops Hospice. Treetops provides a Hospice at Home service, where nurses visit families overnight to manage medication, provide care, and offer guidance. For Mark’s family, this support was life-changing: “The nurses were brilliant. I describe them as angels still, because they were. “We'd get to 3am and mum would be agitated, restless and in pain. We'd call the Treetops nurses and they'd be there within half-an-hour. Two nurses would turn up, they'd go upstairs to mum, sort her medication, settle her and sit with her. They never rushed. That gave us a couple of hours to take a breath, get a drink and clear our heads. When they left, mum was settled and peaceful; and we had peace of mind. “Without the Treetops nurses, I don't know what we'd have done. We were lost. We didn't think we'd need the support, we thought we'd be fine. It's only when you get to that moment that you realise you need help and support. We weren't even aware what that support was; it's only when you get it that you realise what Treetops does for families at the most vulnerable times. “It was crisis for us, because we were struggling to deal with the emotions of what was happening to us, to mum, and what the impact was going to be. Without Treetops we wouldn't have coped.” Thanks to Treetops, Mark’s family were able to keep his mum at home, just as she wished. “Allowing us to keep mum at home and fulfil her final wishes was really important to us, that's why Treetops means so much - because it allowed it to happen, otherwise we'd have felt we'd let her down at the last moment.”

Charlotte explains how our Hospice at Home nurses helped to care for her husband, Glen. In 2021, Glen was diagnosed with an extremely rare cancer, an embryonal sarcoma, on his liver. The cancer had not been seen in an adult for over 15 years. “I found out I was pregnant with our daughter, Aurora, in February that year. We were just loving life and getting everything ready for her. Then in May, Glen got a pain in his stomach. We thought he’d just pulled a muscle, but he was still in pain three weeks later. A scan showed a large mass on his liver. His stomach just kept growing and growing and he was in a lot of pain with it. He was a really fit and healthy guy but at eight months pregnant, his stomach was bigger than mine because the mass was so big. The operation was fraught with risks He needed an operation to remove the mass but because it was growing so much the hospital said it would be too dangerous.  We couldn't just take that as an answer. So I rang around and we managed to find a surgeon in Cambridge who operated in late August.The operation was fraught with risks. It was life or death really, but Glen wanted to see Aurora, and we had everything to live for. They removed a mass the size of a watermelon. It was 17lbs (8kg), the same weight that Aurora was when he passed away. He made it through the operation and had the biggest scar you would have ever seen on his stomach. He was in ICU and then he was focused on getting home as by then he’d spent several weeks in hospital. He wanted to be at home All he wanted to do was be at home in Derbyshire and start nesting down for Aurora who was due at the end of September. Because the cancer was so rare, they didn't really know how to tackle it. So he had a really extreme chemotherapy routine. Every three weeks, he had to go into hospital and be hooked up to a drip for about 48 hours. He'd have a whole weekend in hospital having chemo, then three weeks off.  He had ten rounds of it. Glen was given the all-clear in May 2022 and we said this was going to be the start of our future together. We were told the cancer was back But then in August, just three months later, we were told the cancer was back. This time, it wasn't just a mass. It was taking up the whole of his insides, in every nook and cranny you can imagine. They said there was nothing that they could do, but we couldn’t take ‘no’ as an answer. I went to all the specialists with his scans, but they all said the same.So, then we had a hard decision. Do you take the chemo and potentially be really poorly, or do you go for end-of-life care? Glen took the very hard decision to go for end-of-life care. He’d spent weeks in hospital, and didn’t want to be there again. His priority was to be at home and be with Aurora, and his family as much as possible. Being a Dad was the world to him. We’d longed for Aurora for a long time, and he just doted on her. Hospice at Home end-of-life nursing care We got all the equipment at home and that's when we started talking about Treetops Hospice at Home care. We didn't know anything about end of life care. You never dream it's going to happen to you. You never dream it’s going to happen to somebody so young as well. All we wanted to do was keep Glen at home, keep him comfortable. But because of the extreme nature of his cancer, the pain was excruciating. It wasn't easily manageable. Every day we were upping the pain relief and  trying to get on top of it. The Hospice at Home nurses were like rays of sunshine. They would ring us up as soon as they started their shift and ask if we needed any help because they knew how much pain he was in. They would come straight away and sort him out. We had that reassurance that if the pain did get bad or we had any issues, they were on hand for us. The nurses were so kind and thoughtful, and mindful about our situation. Aurora was only 11 months old, and your brain doesn't function as much as it normally does. They got to know us so well and would ask about her. They spoke in really simple terms so we could understand and would answer any questions that we had. They gave us the knowledge that we needed in a language that we needed, which was simple to understand. It was important because you've got so much whizzing through your head. [button url="https://www.treetopshospice.org.uk/our-services/hospice-at-home/" template="block" class="btn-block--red"]More information about our Hospice at Home nursing care[/button] The nurses were lifesavers Me and Glen’s Dad were sleeping downstairs in the living room with him. Having the nurses meant that all of us could sleep for a few hours, and it gave us peace of mind. They were lifesavers for us in those moments. We found out about Glen’s diagnosis on the 8th August and he passed away 20 days later.Without the Hospice at Home care, there's no way we could have kept Glen at home, purely for the pain management side of it. He would have had to be in hospital with 24 hour care. Home was the priority for him. It meant that he got to experience things, people got to see him and he didn't feel like he was in a clinical environment. He got to see that Aurora had started to walk, He got to see her bedroom and play with her toys with her. He got to be with Herbie, our dog. Anybody could just come and see us. He could have all his favorite food, not that he was eating much.  He was requesting McFlurrys because he loved ice cream. We were able to fulfill his final wishes One night, we sat down and read through all the letters that we wrote to each other when we first started dating. We got all the photos up from our holidays together and reminisced. We’d made mix tapes for each other, so we had them on in the background which was lovely.Without Treetops help we wouldn't have been able to make that horrific part of our lives manageable and we wouldn't have been able to fulfill his last wishes." [button url="https://www.treetopshospice.org.uk/our-services/hospice-at-home/" template="block" class="btn-block--red"]Find out about how we can support your loved one at the end of life[/button]

Tracey explains how our Hospice at Home nurses helped to care for her husband, Dom, after he was diagnosed with cancer. "One day, Dom had a seizure at home out of the blue. We rushed him into hospital, and they did scans and tests. They found a mass in his sinus. Because the cancer was so far advanced, surgery wasn’t an option. Hospice at Home nursing care at home Dom wanted to die at home. One of my worries for months had been caring for him all on my own, especially towards the end. With the Treetops Hospice at Home nurses, I wasn't on my own. They gave me comfort and peace at a time when I was terrified. The first night with the nurse there, I was able to go to bed. It was the first night I'd been in our bed for six weeks. I was knackered. After a proper sleep, I felt I could take on the world. I could get the rest I needed Dom thought the Treetops nurse was lovely too. It helped him, because it helped me. It gave him a bit of peace as he could see it was taking a lot out of me. He was reassured that I could get the rest that I needed. There were times when I was Dom’s nurse and his carer. But for those few nights, Dom needed a wife, and I could be his wife again. That was a really big thing. When Dom died, we were all in the front room. Just us and some candles. Dom was asleep and I was just sat there holding his hand and talking to him. It was exactly what he and I needed. It was calm, it was peaceful, it was at home, and he was pain-free. [button url="https://www.treetopshospice.org.uk/our-services/hospice-at-home/" template="block" class="btn-block--red"]Find out more about how our nurses can help care for your loved one[/button]  

Ellen shares her personal experiences of how our Hospice at Home nurses helped to care for her husband John, affectionately known as ‘Buzz’. "About 20 years ago, Buzz was diagnosed as diabetic and having a fatty liver, but the doctors said it was nothing to worry about. He was on medication, and it didn’t stop us from doing anything at all. We just carried on living. The Treetops nurses were truly dedicated to end-of-life care But at the start of the pandemic, he was diagnosed with ‘autoimmune hepatitis’ (a rare liver disease where the body’s immune system causes damage to its own healthy liver cells). Buzz started to get weaker and every few months he needed fluid draining from his abdomen. Just over two years ago, we saw Buzz’s consultant and he said, ‘your liver is gradually deteriorating. I would say you’ve got 12 to 18 months left’. It came as a shock to both of us.The Treetops nurses' support meant we could be together as a family at home. The nurses were amazing and truly dedicated to end-of-life care.  The nurses also came to care for Buzz at night Buzz was frightened to be on his own at home, so they would sit with him. They were so, so lovely with him and it meant I wasn't worrying about him while I went to do some shopping or go to the bank. I wasn't getting much sleep, so the nurses also came at night. They were so caring and professional. The nurses made the last few days of Buzz’s life so calm and comfortable. He was peaceful and he was pain-free. He passed away peacefully and with dignity. [button url="https://www.treetopshospice.org.uk/our-services/hospice-at-home/" template="block" class="btn-block--red"]Find out more about our end-of-life care[/button]  

Sarah Joyce shares her personal experiences of how our Hospice at Home nurses helped to care for her mother-in-law.

Doug shares his experience of bereavement counselling at Treetops, and the difference it made.

Jenny shares her experience of Hospice at Home end-of-life nursing care for her dad, and the difference it made.

Paramjit shares her experience of Treetops Hospice and the difference it makes to her. Paramjit's daughter, Sheenam, is living with Huntington's Disease.

Arun shares his experience of bereavement counselling and the difference it made to his life. "My father passed away from liver cancer and it was a truly sad time. We were told earlier that year he only had several months to live, and I thought he would live much longer. "I saw my father’s body when I came home. My family were there and my mum held my hand and said ‘your father’s passed away’. [button url="/about-us" template="block" class="btn-block--red"]More information about bereavement counselling for adults [/button] I was very angry and knew I needed help "I felt I had not processed what had happened, as I had to be the strong one for my mum and little brother. "One day, a family member truly upset me with remarks about me and my life. I was very angry and broke down and cried. I’d cried before and during my father passing away, but this time I knew I needed help. "The bereavement counselling at Treetops was brilliant. It was just what I needed at the time. I slowly put the pieces back together "My counsellor was very supportive, listening to me and helping me understand myself through this journey. Our sessions helped me to slowly put the pieces back together. "The counselling helped me to look at my life and what I really want. That is to be happy within myself, travel, meet someone who makes me laugh and happy, and to have a creative career. I am a creative person and now I have dreams of acting, photography, and living my life. [button url="/about-us" template="block" class="btn-block--red"]Struggling with grief? Find out more about our support following a bereavement[/button] "It’s important to understand why you’re seeking help and be honest with the process. "Everyone handles things differently, and I was very blessed to have had the help from Treetops. I understand myself a lot better. I have the tools to cope "My counsellor helped me realise I have the tools to cope with the loss of my father and I think I am very lucky to have spent time with him which I truly cherish. "This year, I feel my creativity has returned and I am making positive steps in achieving the life I have always dreamed of. "I want to thank my counsellor and Treetops for their help."

Karen shares her experience of Hospice at Home end-of-life nursing care for her mum, Celia, and the difference it made.