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Social Responsibility In Gambling

Treetops Hospice operates a Society lottery for the general public for the sole purpose of raising funds for Treetops Hospice.

The Society is committed to ensuring the lottery is operated in a secure, fair and socially responsible way and to endorse responsible gambling amongst its members. The Gambling Commission regulates gambling in the public interest. The regulatory framework introduced by the Gambling Act 2005 is based on three licensing objectives:

  1. Preventing gambling from being a source of crime and disorder, being associated with crime and disorder, or being used to support crime.
  2. Ensuring that gambling is conducted in a fair and open way.
  3. Protecting children and other vulnerable persons from being harmed or exploited by gambling.

This page sets out Treetops Lottery’s policies to ensuring we approach any gambling activities in a socially responsible way.

Preventing gambling from being a source of crime and disorder – Anti Money Laundering Policy.

When an individual joins the lottery we will check that:

  • The individual is aged 18 or over. We will ask you for your date of birth at time of purchase.
  • The individual is resident in the UK. We will ask you to provide your full address at time of purchase.
  • We also retain the right to cancel any membership should we suspect criminal activity.
  • We limit the maximum number of entries to 20 per person per week. If a person would like to purchase more than 20 entries, they should contact the Lottery Manager who will make necessary checks and consider each request on an individual basis.

Ensuring that gambling is conducted in a fair and open way.

  • Players have access to clear information on matters such as the rules of the lottery, the prizes that are available and the chances of winning.
  • The rules are fair.
  • Any advertising and promotional material is clear and not misleading.
  • The results are made public via our website, displayed at each Treetops Hospice shop and they are distributed weekly via the Treetops Lottery email list.

Protecting children and other vulnerable persons from being harmed or exploited by gambling.

  • According to current UK law, it is illegal for individuals under the age of 16 to enter into a lottery.
  • The Treetops Lottery operates an over 18’s policy. Those under the age of 18 are NOT permitted to participate in the Treetops Lottery. If a winning entry is found to have been purchased by someone under the age of 18 and they are unable to provide proof that they are over 18, any prizes will be forfeited in full.
  • Vulnerability and over 80s policy - including a verification phone call from the Lottery Manager
    We teach our staff that if at any point during an interaction they suspect someone of being remotely vulnerable or if they are over 80 years of age, then they must pass through a verification phone call with the lottery manager at Treetops. This must happen before they can be accepted as a valid member.

Responsible Gambling

Whilst the majority of people do gamble within their means, for some gambling can become a problem. It may help you to keep control to remember the following:

  • Gambling should be entertaining and not seen as a way of making money.
  • Avoid chasing losses.
  • Only gamble what you can afford to lose.
  • Keep track of the time and amount you spend gambling.

Problem Gambling

If you are concerned that gambling may have taken over your (or someone else’s life) then the following questions may help you find out:

  • Do you stay away from work, college or school to gamble?
  • Do you gamble to escape from a boring or unhappy life?
  • When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
  • Do you gamble until your last penny is gone, even the fare home or the cost of a cup of tea?
  • Have you ever lied to cover up the amount of money or time you have spent gambling?
  • Have others ever criticised your gambling?
  • Have you lost interest in your family, friends and hobbies?
  • After losing, do you feel you must try and win back your losses as soon as possible?
  • Do arguments, frustrations or disappointments make you want to gamble? Do you feel depressed or even suicidal because of your gambling?

The more you answer ‘yes’ to these questions, the more likely you are to have a serious gambling problem. If you feel you need to talk to someone or ask for advice about problem gambling then further support can be found at www.begambleaware.org 

Alternatively, GamCare is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. GamCare can be contacted on 0808 8020 133 (local rate from UK).

What we can do to help

  • Treetops Lottery impose a limit of 20 entries purchased by an individual into the draw per week.
  • As part of our commitment to responsible gambling Treetops Lottery operate a Self-Exclusion policy. Click here to learn how this could help you. On request, we will close any player’s lottery membership(s) for a minimum period of six months during which time the membership(s) cannot be reinstated. During this period we will also try to ensure that the individual does not try and open a new membership.
  • Access to Player History. We will provide any player with a full history of their lottery membership, including complete payment and winnings history upon request.

For more information, to request a printed copy of our policies or a self-exclusion form via post please contact Rebecca Lee-Jones by calling 0115 939 9339 or emailing lottery@treetopshospice.org.uk.