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Information on how patients and professionals can access any of our services.

Patients and carers

Patients and carers can contact us directly to access any of our services. Call 0115 949 1264 or email [email protected]

All our services are provided free of charge, and are not means-tested.

Professionals

For healthcare, education, and social care professionals who wish to refer patients, please see our eligibility requirements and referrals process below.

Support and Information Service

Eligibility:

  • The service is available to all adults living in southern Derbyshire and Nottinghamshire
  • Open to patients, their families, friends and carers
  • Also open to healthcare, education and social care professionals
  • It is for anyone affected by a life-limiting illness or bereavement

Referral process:

  • Anyone can contact the service directly on 0115 949 1264

Wellbeing Space

Eligibility:

  • The service is available to all adults living in southern Derbyshire and Nottinghamshire
  • A diagnosis of a life-limiting illness.

Referral process:

  • Health and social care professionals can refer patients by phoning the Wellbeing Team on 0115 949 1264 or sending an e-referral on SystmOne
  • People can attend our drop-in Wellbeing CafĂ© or Derby drop-in by Treetops for a chat about their situation and how they can be best supported
  • Patients and carers can self-refer by calling the Wellbeing Team on 0115 949 1264

Wellbeing At Home

Eligibility:

  • The service is available to all adults living in southern Derbyshire and Nottinghamshire
  • A diagnosis of a life-limiting illness.
  • For people who cannot access our onsite services

Referral process:

  • Health and social care professionals can refer patients by phoning the Wellbeing at Home Team on 0115 949 1264 or send an e-referral through SystmOne
  • Patients and carers can self-refer by calling the Wellbeing Team on 0115 949 1264

Befriending Service

Eligibility:

This service is available to all adults in southern Derbyshire and Nottinghamshire who are isolated or lonely due to:

  • A life-limiting illness or frailty
  • Caring for someone with a life-limiting illness
  • Bereavement

Referral process:

Health and social care professionals can refer in the following ways:

Hospice at Home

Eligibility:

  • The service is available to all adults living in Derbyshire and Nottinghamshire
  • A diagnosis of a life-limiting illness that is progressive
  • A prognosis of less than 6 months

Referral process:

  • Patients and their carers can contact us directly on 0115 949 6940. We will need the name and contact details of the patient's District Nurse or GP.
  • Health and social care professionals can refer patients by phoning the Hospice at Home office on 0115 949 6940

Therapeutic Services

Eligibility:

  • Therapeutic services are available to adults, children and young people (aged 7 to 18yrs), and families who are dealing with a life-limiting illness or bereavement.
  • The service is available to all users of our services and people registered with a GP practice in Derby city or Southern Derbyshire.

Referral process:

  • Family members and health, education and social care professionals can refer children and young people by phoning Therapeutic Services on 0115 949 6944
  • Access to adult services is by self-referral only by phoning 0115 949 6944
  • Please note our opening hours are: 8.30am-4pm Monday-Thursday, 8.30am-3.30pm Friday