Free furniture collection
We can pick up furniture and electrical items from your home for FREE. The items you donate are then sold in our stores to help fund expert clinical care throughout our community.
How it works
You can request a free furniture collection using our online form at the bottom of the page.
You will need to tell us:
- what items you would like to donate
- where we will be collecting from
- your contact details.
Our team will then contact you within 5 working date to agree a date for collection.
How it works
You can request a free furniture collection using our online form at the bottom of the page.
You will need to tell us:
- what items you would like to donate
- where we will be collecting from
- your contact details.
Our team will then contact you within 5 working date to agree a date for collection.
What we collect
This Free furniture collection service is currently for collecting furniture and electrical items. We can accept bags and boxes of other small items, but only if you are also donating household items.
To donate bags or boxes of clothes, books, toys and smaller items, you can:
- Drop your items off at your local shop, find your local shop here: https://www.treetopshospice.org.uk/shops/
What we collect
This Free furniture collection service is currently for collecting furniture and electrical items. We can accept bags and boxes of other small items, but only if you are also donating household items.
To donate bags or boxes of clothes, books, toys and smaller items, you can:
- Drop your items off at your local shop, find your local shop here: https://www.treetopshospice.org.uk/shops/
Before you start
To cover the cost of our collection service and raise funds, we need to be able to sell the items you donate in our shops. Our van crews will not accept items that cannot be sold. This means items have to meet legal and health and safety standards and be in good condition.
Thing to check with your items
By law, we cannot sell upholstered furniture in our stores without a fire safety label.
Upholstered furniture is furniture with cushioning, padding or fabric covering. Examples include sofas, mattresses and padded dining chairs.
If you are donating upholstered furniture to our stores, you must make sure that:
- there is a fire safety label firmly attached or sewn into every item you donate
- there are no rips or tears that expose the inner fabric, as this means it no longer meets fire safety standards.
Our van crews can’t accept items that do not meet this criteria.
If you have a lot of large items to donate or are having a clear out, you may require our house clearance service instead, please fill out the form stating this.
To cover the cost of our collection service and raise funds, we need to be able to sell the items you donate in our shops.
This means items:
- should not have obvious stains, rips, marks or odours
- must work (particularly electrical items)
- must have all parts in place (for example, no missing doors on wardrobes, no missing drawers on a chest of drawers).
Our van crews will refuse to take items that we cannot sell.
For legal and health and safety reasons, we can’t accept:
- washer and dryers, and certain models of washing machine
- oil-filled heaters without a thermostat
- hard-wired electrical heaters
- children’s items such as cots or prams
- ivory or fur
- upholstered items without fire safety labels
- used personal items
- safety equipment, such as helmets or harnesses
- weapons, flammables or hazardous liquids.
FAQ's
Yes. We can only collect items from individuals over the age of 18 years old.
You must be present during the collection unless we have agreed otherwise in advance. If we agree to attend the premises in your absence, you must ensure the site is accessible, and that you have provided us with your contact details.
We may decline the donation if we feel the donor is vulnerable and not able to make an informed decision.
After contacting you to arrange collection, we will aim to carry out the clearance on the agreed date, but there may be operational issues beyond our control. We will contact you as soon as reasonably possible to agree a revised date where necessary.
If you need to make changes or cancel your booking, please contact us by 3pm the day before your collection. Missed collections cost us money. Help us ensure your donation supports research, not operational costs.
Due to the nature of the service, we cannot guarantee avoiding any damage to property during the collection process. You should inspect the premises once our collection is complete and notify us of any damage before the team have left the premises. Please let us know in writing about any damage within 7 days of the collection being completed. We cannot accept responsibility for any damage reported after this period.