CRM and Supporter Care Lead

Treetops is entering one of the most exciting periods in its history. With a bold new hospice strategy, we’re creating a future model of care that’s innovative, sustainable and centred around the people we support. This transformation will enable more nursing in our community and stronger end‑of‑life support across the UK. To help drive this forward, we’re investing in our Marketing Team. We’re looking for a talented and proactive CRM and Supporter Care Lead to take ownership of our CRM system and elevate the way we engage with our supporters. You’ll play a vital role in ensuring every supporter feels valued, appreciated and connected to the impact they make. Reporting directly to the Head of Marketing, you’ll be the charity’s go‑to expert for CRM and supporter care. You’ll champion data quality across all departments, shape supporter journeys, and set the standards that ensure Treetops delivers exceptional supporter experiences at every touch-point. This is a fantastic opportunity for a passionate, analytical professional to shape a role with real influence, putting Treetops at the forefront of supporter data and supporter care. Key Responsibilities Take full ownership of the primary CRM database, ensuring it is used effectively and consistently across the organisation Lead on supporter data management, ensuring information is accurate, up to date and handled correctly by all departments Ensure the primary CRM holds all relevant supporter data from every source and database Champion supporter care at Treetops, setting standards that ensure supporters receive timely, meaningful and personalised communication Lead on supporter journeys, including thanking processes, ensuring they are well‑designed, functioning and regularly reviewed What we’re looking for: An organised, analytical professional with excellent data skills and the confidence to lead our CRM and Supporter Care strategy. You’ll bring: Experience managing CRM databases Strong Excel skills, including data manipulation and transfer Experience developing supporter or customer relationships Experience handling and processing large datasets Knowledge of database queries, reports and imports The ability to communicate technical information clearly to non‑experts How to apply For an informal conversation about the role, contact Michael Younger, Head of Marketing, on 0115 865 6038. To apply, please send your CV and a covering letter to: michael.younger@treetopshospice.org.uk Closing date: Friday 17 April 2026 Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited to interview. Treetops Hospice welcomes applications from all who meet the criteria, regardless of age, race, gender, disability, belief, sexual orientation or socio‑economic background. Thank you for your interest in joining Treetops Hospice.

Are you a friendly and pragmatic person who lives and breathes Trusts fundraising? Have you got a firm grip on all the disciplines, and do you understand the importance of building strong relationships? As part of our 5 years ‘Invest to Grow’ strategy, we have an opening to develop and grow our Trusts and Grant Making Foundations programme. We have an annual programme of compatible Trusts to approach and are looking for a Trust Fundraiser with a successful track record, to further develop proposals of our services and our capital funding appeals. In addition to the role, with your excellent writing skills and the support of our marketing team, you will be responsible for managing 2-3 fundraising appeals a year that will go out to our supporters. We can offer you flexible hours and the option to spend time working from home. You’ll join me in a workplace that’s fun, friendly, flexible, and full of people who care deeply about what they do and with over 600,000 potential supporters across our area, the opportunity is significant. Car owner/driver essential. For further information call Robin Langrishe Head of Community Relationships on 0115 9491264.

Are you a friendly and pragmatic person who lives and breathes lottery fundraising? Have you got a firm grip on all the disciplines, and do you know how to grow lottery players whilst retaining existing players? Treetops is entering one of the most exciting periods in its history. With a pioneering new hospice strategy, we’re building a future model of care that’s both effective and financially responsible — enabling more nursing in our community and stronger end‑of‑life support across the UK. As part of our ‘Invest to Grow’ strategy, we have an opening to develop and grow our Lottery. We are looking for an experienced lottery manager with a successful track record. We can offer you flexible hours and the option to spend time working from home. You’ll join a workplace that’s fun, friendly, flexible, and full of people who care deeply about what they do, and with over 600,000 potential supporters across our area, the opportunity is significant. If you’re an experienced lottery professional looking for impact, opportunity and the chance to help shape the future, we’d love to hear from you. Applications will be assessed on a rolling basis, and if successful, we will contact you for an interview. Car owner/driver essential. For further information email Robin Langrishe Head of Community Relationships on Robin.Langrishe@treetopshospice.org.uk To apply: please send your CV with a covering letter to Danielle Hadley at: Applications@treetopshospice.org.uk  Closing date: Sunday 5 April 2026 [button url="https://www.treetopshospice.org.uk/wp-content/uploads/2026/03/Lottery-Manager-Job-Description-2026.pdf" template="block" class="btn-block--red"]Job Description[/button] [button url="mailto:applications@treetopshospice.org.uk" template="block" class="btn-block--red"]Email your CV and Cover Letter[/button] Treetops encourages applications from all who meet the job criteria, irrespective of age, race, gender, disability, belief, sexual orientation or socio-economic background. Thank you for your interest in Treetops Hospice.

The main purpose of the role is to view, assess and collect large item donations from customers and deliver items to customers who have bought from one of our furniture outlets. The role involves a lot of manual handling (often items of furniture) and the driving of a 3.5-ton vehicle.  You will be working alongside other drivers and will need good communication skills and interpersonal skills as this role involves regular contact with members of the public. There may be a requirement to work occasional Saturdays at busy times This is a great opportunity to join a friendly, hardworking retail environment and contribute to Treetops Hospice. To apply: please send your CV with a covering letter to Danielle Hadley at: Applications@treetopshospice.org.uk  Closing date: 30 March 2026 Interview date: 8 April 2026 For further information call: 0115 949 7354 [button url="https://www.treetopshospice.org.uk/wp-content/uploads/2026/03/Van-Driver-MAR26.pdf" template="block" class="btn-block--red"]Job Description[/button] [button url="mailto:applications@treetopshospice.org.uk" template="block" class="btn-block--red"]Email your CV and Cover Letter[/button] Treetops encourages applications from all who meet the job criteria, irrespective of age, race, gender, disability, belief, sexual orientation or socio-economic background. Thank you for your interest in Treetops Hospice.

The Treetops Lottery is a highly successful form of fundraising for us. Since 1996, the Treetops Lottery and the people that play, have helped to raise over £8million for hospice care. We are looking to expand the team. If you are looking for a role that is flexible, gives you the opportunity to get out and about in your local area and make a real difference to people living with a life-limiting illness in your local community, read on. Main Purpose: To promote Treetops lottery to the public through Door to Door promotions, at events, static venues and Treetops shops. To increase lottery memberships through these promotions. Key Responsibilities: Door to door promotions in the local area to raise awareness of the services that our charity provides Handing out leaflets & giving information about the lottery and the Hospice to the public at allocated venues & events Enlisting new members to the lottery by way of regular giving through monthly direct debits An induction and full training will be given for these activities. This list is not exhaustive. Person Specification: Engaging individual who is able to communicate well with a wide range of people Presentable with a positive, self motivated and friendly attitude Ideally experienced in sales, promotions or charity work but not this is not essential as training will be provided Own transport to travel to events and venues is essential This role is to attract new members by providing information and raising awareness of the hospice and is not a ‘hard sell’ Good numeracy and literacy skills Be willing to allow Treetops to complete a DBS check How to Apply: For further details or an informal discussion, please contact Eldon McKenzie, Relationships Manager for Lottery on 0115 949 1264. Please forward your CV with a covering letter to: lottery@treetopshospice.org.uk. Thank you for your interest in Treetops Hospice