Two Treetops counsellors with training resources
In February 2020, we were the first hospice in the UK to be awarded Makaton-friendly status. This enabled our staff and volunteers to better communicate with our patients and families.
When the COVID-19 pandemic began, we quickly moved all our services online to continue to support patients and counselling clients at home.
Our support included Cake and Care packages hand-delivered to patients and vulnerable volunteers. We also delivered care packages to grieving children and young people.
Delivering care packages to bereaved children
Delivering care packages to bereaved children
Treetops staff ready to deliver Cake and Care packs
Treetops staff ready to deliver Cake and Care packs
We took the difficult decision to suspend plans for the In-Patient Unit after recognising an increasing demand for palliative care for patients in their own homes and a need to concentrate fundraising efforts on existing care services.
In May, we launched our Roaming Nurse Service to help alleviate pressures on the NHS. The service also supported our Hospice at Home nurses who continued to provide palliative care throughout the pandemic.
Two nurses in PPE standing by car
Our Roaming Nurse Service
Nurses delivering syringe-driver training
Treetops nurses delivering syringe-driver training
From May 2020, we started to deliver vital syringe-driver training for nursing homes and donating surplus PPE.
As pandemic restrictions were lifted during 2021, we were able to start to open up some on-site services once again.
Thanks to the generosity of our business supporters, we were able to finally launch a fresh, new brand and logo.
In early 2022, we launched our Derby drop-in cafe in Derby city centre. This enabled more people to find out about our care and support.
Two people talking over tea
Two women smiling with counselling training materials
In March, we started offering primary schools training on how to support bereaved pupils. This helps staff better understand how children comprehend death and how to support children when a loved one dies.