Safeguarding at Treetops Hospice

Treetops Hospice promotes a culture and awareness of safeguarding which is key to all work undertaken at the hospice and environments where our staff and volunteers work with families, and members of the public.

We actively support the Six Principles of Safeguarding which are: Protection; Prevention; Partnership; Proportionate; Empowerment and Accountability.

Operating with transparency Treetops is an organisation committed to protecting and championing people’s rights, dignity, and safety by encouraging a culture where issues are quickly identified, investigated and lessons are learned.

Treetops’ commitment to safeguarding is further demonstrated by employing Safeguarding Leads who are visible and available for staff and volunteers.

If you have a safeguarding concern:

The safety of our service users are paramount.

Whilst attending Treetops, inviting us to your home; donating or when visiting one of our shops or events, we always try to ensure that we make you (or someone you care for) feel safe and free from harm.

Our staff and volunteers will always do their best to ensure that your visit or the provision of care and support goes without incident. However; should you ever feel unsafe or an issue presents itself, please inform an appropriate member of staff as soon as possible. You will be listened to without judgement and your concern will be taken seriously.

What to do if you are concerned about a child/young person or adult who may have been abused or is at risk of abuse/harm?

When not at Treetops:

• Follow the guidance of the local Safeguarding Partnerships where the child or young person lives.
• In an emergency (if at immediate risk and if a crime has been committed) contact the Police 999
• For less urgent advice you can contact a relevant health, education, social care professional or the duty office or a social worker known to the individual(s) involved.

When at Treetops:

Ask to speak to the Clinical Coordinator or one of the Hospice Safeguarding Leads.